Selected papers from the AIMA/CAUL seminar on
Total Quality Management Sydney, 27 October 1994

Total Quality Management: Its implications in North American research libraries
Thomas W Shaughnessy

TQM and Quality Assurance at
Monash University Library
Hans Groenewegan and Edward Lim

'Best practice' at
the Northern Territory University
Alex Byrne

TQS at the Victoria University of Technology
Doreen Parker

An evaluation of the reference service at the
Educational Resource Centre,
University of Melbourne
Janine McCarthy, Jan Marrie and Kirsty Williamson

RMJ Clucas and the quest for professionalism
Ira Raymond

Major issues facing Australian academic libraries
in 1993: an overview of library annual reports
Joan D Jensen and Mechtild Guha

Book reviews

March
1995