Performance measures for NSW TAFE libraries: What can we learn from the literature?

Marion Bannister and Maxine Rochester

Abstract
A suggested range of performance measures suitable for NSW Technical and Further Education Libraries was extracted from the key literature on performance measures. Because of the scarcity of literature on performance measures for the vocational education and training library sector a review of user-orientated performance measures is provided, drawn from the academic and public library sectors as well as the vocational education sector. The accountability and strategic planning nexus for the vocational education training sector is considered in a framework of four approaches to performance measures: user perspective, qualitative and quantitiative measures, validity of comparison between libraries, and improvement of individual library services.